This document describes the policy of Prointegra OOD, and its controlled affiliates (“we” or the “Vendor”), regarding Personal Information and Equipment Data.
We collect contact information, transaction information, and financial account information (collectively, Personal Information) from you when you purchase products or services, register at our website(s) or otherwise interact with us. We may obtain Personal Information from third parties (e.g. Trade Registry Agencies, etc.) to enhance our files or as needed to complete transactions.
We may collect information using Cookies and Other Data Collection Technologies. This information is treated as Personal Information, if it identifies or makes identifiable a natural person.
We do not share Personal Information with other companies for their own use. We may, however, disclose Personal Information where required by law.
We have a formal information security program to protect Personal Information and Equipment Data.
You can limit the information you provide to us. Additionally, you can limit the communications that we send to you by contacting us using at the contact information below, or by clicking “Unsubscribe” at the bottom of our marketing messages:
9009 Varna, Bulgaria
2, Todor Penev Str.
Tel.: +359 896 95 96 28
We may also have additional privacy policies as needed to comply with local laws. Our products and services may be distributed through a network of distributors, independently owned and operated businesses, which may have their own privacy policies.
- Types of Information & Data We Collect
Personal Information is information that can be used to identify, locate or contact you. It also includes other information about you that we tie to Personal Information. We collect the following types of Personal Information:
- Contact Information that allows us to identify and to communicate with you, such as your name, phone number, username, mailing address, email address, IP address, and language preference.
- Business Information that helps us understand who you are and what you want in order to offer you products and services that may interest you, such as property, farm or business information, your general location, and other demographic information.
- Transaction Information about how you interact with us, our distributors and business partners, including purchases, equipment IDs, inquiries, and customer accounts that helps us improve our services to you, and offer you discounts and promotions.
- Financial Account Information as needed to complete your purchase, such as company data, VAT ID, legal representative, etc.
- User Account Information, which you enter in the software in order to use it, such as email, equipment location, fields data, settings, etc.
- Mobile Device Information – in order to be able to use the software on mobile devices such as smartphones or tablets, depending upon device and operation system specifics, you may need to provide access to:
- Approximate location (network-based);
- Precise location (GPS and network-based);
- Camera – pictures and videos;
- View network connections;
- Control flashlight;
- Full network access.
You have access to Personal Information that is stored in the software about you. We take reasonable steps to permit you to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. You have the right to overwrite your information or to upload new files by yourself. Your email address is collected for communication purposes and to identify your user account in the software. A password is used to enable a secure log in procedure.
Equipment Data is data generated by the use of or collected by the equipment you purchased from us, and stored on our servers. Equipment Data includes:
- Precipitation quantity;
- Soil temperature;
- Soil moisture;
- Wind speed;
- Air temperature;
- Relative air humidity;
- Atmospheric pressure;
- Wind direction;
- Leaf wetness;
- Date and time;
- Battery voltage;
- Solar panel voltage.
We may process and/or save data from external systems (such as Google Maps, weather forecast providers, plant growth and disease model providers, etc.) or connect information in order to provide the services requested by you.
- How We Collect Information & Data
- Directly from You – we collect Personal Information directly from you. We will ask you for Personal Information (e.g. Contact Information and Business Information) when you interact with us, such as when you register on our websites, sign up to receive a newsletter, or make a purchase. We may collect additional Business Information from third party data suppliers who enhance our files and help us better understand our customers, or from social media sites such as Facebook, if you “Like” our pages or join our communities. We also collect Personal Information when you use our mobile applications or contact us, such as for customer service purposes.
- From Our Controlled Affiliates, Distributors and Other Business Partners – when you purchase or lease a product or service, we collect Personal Information (e.g. Transaction Information and Financial Account Information) from our distributors and financial affiliates. We may also collect Personal Information from third parties (such as Trade Registry Agency) in order to complete your purchase.
- From your mobile device(s) – we may receive location data from your smartphone or other geo-aware device. We treat this information as Personal Information, if it identifies or makes identifiable a natural person.
- From Your Equipment – we collect Equipment Data from your equipment via wireless data transfer technologies. This is not Personal Information.
- Your Consent
You may withdraw your consent for us to use your personal data at any time by emailing us or contacting us at the address above. Withdrawal of your consent does not affect the lawfulness of any processing that took place prior to that withdrawal.
- How We Use Information & Data (the “Purposes”)
We use Personal Information and Equipment Data for a variety of purposes, namely:
- Customer Service: the Vendor is entitled to access the non-anonymised customer data set to provide the contractually defined service, to fulfil orders for products or services, and for other services related to your order, such as product delivery, maintenance, warranty service, leasing, etc.;
- Technical Support: to provide support, including monitoring and managing the availability of the products you purchased, to deliver upgrades and product improvement program communications, and for diagnostics and repairs, product safety and recalls;
- Marketing: to provide you with communications and offers for products and services from us or our distributors and partners, including offers based on your interests, personal and business characteristics and location;
- Surveys & Promotional Events: to administer surveys, polls, sweepstakes, contests, loyalty programs and other promotional events;
- Eligibility: to determine if you are eligible for certain products, services or offers;
- Communications: to provide you with information that may be of interest, such as product news, company magazines, catalogues, announcements, reminders, and technical service bulletins; and
- Manage Our Everyday Business Needs: such as payment processing and financial account management, product development, product safety, contract management, website administration, web-forum management, order or contract fulfilment, analytics, fraud prevention, corporate governance, reporting and legal compliance.
- Why Information & Data are Disclosed by Us
We limit our sharing of Personal Information and Equipment Data as follows:
- We may disclose Personal Information to outside parties when we have a good faith belief that disclosure is reasonably necessary to (a) protect the safety of any person from death or serious bodily injury; (b) prevent fraud or abuse against us or our users; (c) defend us and our affiliates or personnel from any legal proceedings arising out of customer data; (d) other cases provided for in the applicable legislation.
- We will also disclose Personal Information when required to do so by law, such as in response to a subpoena, including to law enforcement agencies and courts in the countries where we operate.
- We may disclose Equipment Data to third parties in order to provide the services, requested by you, such as data from neighbouring equipment, notifications about disease risks, etc.
- If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified and/or there will be a notice on our website of any change in ownership or use of Personal Information, as well as any choices you may have regarding this information.
Please note that we may also disclose information and data that is not personally identifiable. For example, we may publish reports that contain aggregated and statistical data about our customers and equipment. These reports do not contain information that would enable the recipient to contact, locate or identify you.
- Cookies and Similar Collection Technologies
When you visit our website, or use our mobile applications, we collect certain information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons.
For example, when you visit our website, we place cookies on your computer. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and enable us to detect certain kinds of fraud.
Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages, or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages and promotions.
We collect many different types of information from cookies and other technologies. For example, we may collect information about the device you use to access our website, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also may record the IP address or derivative of the device you use to connect to the Internet. An IP address is a unique identifier that devices use to identify and communicate with each other on the Internet. We may also collect information about the website you were visiting before you came to ours and the website you visit after you leave our site.
In many cases, the information we collect using cookies and other tools is only used in a non-identifiable way, without reference to Personal Information. For example, we use information we collect about website users to optimize our websites and to understand website traffic patterns.
The Vendor has relationships with third party advertising companies to perform tracking and reporting functions for our web processing. These third-party advertising companies may place cookies on your computer so that they can display targeted advertisements to you. These third-party advertising companies should not collect Personal Information in this process, and we do not give Personal Information to them as part of this process.
- Tell-A-Friend Functions
We offer “tell-a-friend” functionality on our websites. If you choose to use this function, we will automatically send your friend a one-time email with the information you specified and invite him or her to visit the website. We use this information for the sole purpose of sending this one-time email and do not retain the information.
- Your Choices
You can limit the information you provide to us. You can also limit the communications that we send to you. To opt-out of marketing messages, you can visit our website and communicate your choice to the relevant privacy contact. Alternatively, you may opt-out of receiving future marketing messages by clicking “unsubscribe” at the bottom of marketing messages we send you.
Please note that even if you opt-out of receiving marketing material, we may still need to contact you with important Transactional Information about your account or your equipment. For example, even if you opt-out of marketing messages, we will still send you a confirmation when you purchase something from our website as well as product safety communications.
You can manage cookie preferences and opt-out of having cookies and other similar collection technologies used by adjusting the settings on your browser or interface. All browsers and interfaces are different, so visit the “help” section of your browser or interface to learn about cookie preferences and other privacy settings that may be available.
You can manage how your mobile device and mobile browser share location information with us, as well as how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
You can also opt-out of sharing Equipment Data. To do this, you need to purchase a subscription without data sharing. In this case we will set up for you a dedicated access for your Equipment Data.
If you have any questions about your choices or if you need any assistance with opting-out, please contact our Customer Service. You can also write us at the address above. If you send us a letter, please provide your name, address, email address, and information about the communications that you do not want to receive.
- Access and Correction
The Vendor complies with applicable law regarding your ability to access, correct and delete your Personal Information for free. If you have an online or mobile app account, you are able at any time to log into your account to access and update certain information you provided to us. If you need assistance updating or deleting your Personal Information, please contact us at the address above. If you send us a letter, please provide your name, address, email address, and detailed information about the change you would like to make.
- Information & Data Security
The Vendor has implemented an information and data security program that contains administrative, technical and physical controls that are designed to reasonably safeguard Personal Information and Equipment Data. For example, we use industry-standard encryption technology to secure your account passwords and other sensitive Personal Information.
- Data storage and retention policy
- Transfer of Information & Data to Other Countries
- Privacy Policies of Third Parties
- Children’s Privacy
The Vendor’s website and applications are not intended to collect Personal Information from children. If you believe your child is using our website, please contact us at the address above so we can investigate and delete any inappropriate information.
- Forums, Product Reviews and Other Public Areas
- Job Applicants
If you have applied for employment with the us, the Personal Information submitted with your job application will be used for recruitment and other internal human resources purposes only.
Effective Date: 1 July 2017
Last Updated: 1 July 2017